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Customer experience management
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#	Item
661	C U S T O M E R C O M M U N I C AT I O N S M A N A G E M E N T Customer Communications Management Build loyalty through personalized multi-channel interaction Differentiate your service I Enhance the customer experience Add to Reading List Source URL: www.macro4.com Language: English - Date: 2015-05-15 05:24:17
662	July 13, 2011 The Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011 by Stephen Powers Add to Reading List Source URL: demand.assets.adobe.com Language: English - Date: 2013-05-07 17:07:13
663	9na. Edición Esta nueva edición incluye el módulo de CEM (Customer Experience Management) Justificación Las compañías se desarrollan en un nuevo entorno. Un entorno definido por: Clientes que no desean ser tratad Add to Reading List Source URL: www.ub.edu.ar Language: Spanish - Date: 2015-04-29 12:06:38
664	Press Release Prosodie-Capgemini chooses Pegasystems to provide a new package for managing customer relations Boulogne-Billancourt, 27 November 2014 – Prosodie-Capgemini, an expert in Front Office applications, is wor Add to Reading List Source URL: www.prosodie.com Language: English - Date: 2014-11-27 09:12:55 Cloud computing Business process Pegasystems Capgemini Customer experience management Customer relationship management Business Marketing Information technology management
665	CASE STUDY Campaign Management Upgrade BUSINESS Add to Reading List Source URL: covalentmarketing.com Language: English - Date: 2014-11-24 11:16:58 Direct marketing Customer experience management Marketing operations Marketing automation Marketing Business Database marketing
666	Customer Service Charter Our formal commitment to providing excellence across every aspect of your relationship with Atradius, Add to Reading List Source URL: global.atradius.com Language: English - Date: 2010-07-05 09:12:50 Marketing Export credit agencies Credit Atradius Customer experience management Credit insurance Institutional investors Insurance Invoice Financial economics Types of insurance Business
667	TrainOne Client Study 1 September, 2009 The subject of this client study is a top-five US wholesale (business-tobusiness) plumbing & HVAC company with over 20,000 employees, current annual sales of about $11 billion, and Add to Reading List Source URL: blog.trainone.com Language: English - Date: 2013-03-22 13:41:40 Loyalty business model Customer service Consumer behaviour ECRM Service-profit chain Marketing Business Customer experience management
668	Milton Keynes snow event - GovMetric case study v1.0 Add to Reading List Source URL: www.govmetric.com Language: English - Date: 2010-03-24 12:25:56 Geography of England Milton Keynes New towns in England Customer experience management John Maynard Keynes Rutland Oakham Customer service Local government in England British people Unitary authorities of England
669	ONE COMPLETE MARKETING PROGRAM Contact Center Workforce Optimization Making the most of the human face (voice) of your company Contact center WFO revenue increased by 12.8%, from $638.4 Add to Reading List Source URL: www.destinationcrm.com Language: English - Date: 2015-04-20 10:01:45 Customer experience Salesforce.com Marketing Customer experience management Business
670	WINTERV O LN O. 2 Steve LaValle, Eric Lesser, Rebecca Shockley, Michael S. Hopkins and Nina Kruschwitz Add to Reading List Source URL: sloanreview.mit.edu Language: English - Date: 2013-08-22 18:50:23 Data management Formal sciences Business analytics Data warehousing Customer experience management Marketing Analytics Big data Text analytics Business Business intelligence Technology

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